Please read these terms carefully before using Claristone's services.
This Agreement details the terms and conditions governing your use of the services made available by Claristone ("we", "us", "our"). By ordering, accessing, or using our services you agree to be bound by these terms. We reserve the right to modify this agreement at any time with one month's written notice.
These terms govern your use of all services provided by Claristone, including website design, development, hosting, SEO, digital marketing, and related consultancy services. Claristone reserves the right to refuse service to anyone at any time. Acceptance of these terms occurs upon ordering or use of any service.
Claristone provides website development, managed hosting, technology solutions, maintenance, and consultancy services. While we strive for the highest levels of reliability and performance, we acknowledge that external factors (internet infrastructure, third-party services, etc.) may occasionally affect service availability.
We retain the right to modify plan details and service offerings with one month's written notice to affected customers.
All subscription services are billed in advance. Customers are responsible for all charges incurred on their account, whether authorised or not. Failure to make payment by the due date may incur a penalty and result in service suspension. Reinstatement fees may apply. Overdue accounts referred to a debt collector will incur all associated costs.
Customers are responsible for providing and maintaining their own equipment necessary to access our services. Claristone does not provide free consultancy services beyond the scope of agreed work. The customer is liable for all fees and expenses incurred as a result of any security breach, attack, or error caused by the customer or parties acting on the customer's behalf.
Subscriptions are ongoing month-to-month contracts unless a fixed term has been agreed in writing. Cancellation requires 30 days' written notice and is subject to any applicable contract terms. Services will continue until the end of the paid period. No refund for unused subscription time is available. Setup fees and one-off charges are non-refundable once work has commenced.
You must not use our services to:
Services are provided on an "as is" and "as available" basis. Claristone makes no warranties, express or implied, regarding the services. To the maximum extent permitted by law, Claristone shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, our services.
In all cases our total liability to you shall not exceed the total fees paid by you to Claristone in the three months immediately preceding the event giving rise to the claim.
You agree to indemnify and hold Claristone harmless from any losses, damages, liabilities, judgments, fines, costs and expenses (including legal fees) arising from: (a) your breach of these terms; (b) infringement of third-party intellectual property rights; or (c) any illegal or prohibited content hosted on your website.
Neither party bears liability for performance delays or failures arising from events beyond reasonable control, including (but not limited to): acts of God, war, terrorism, natural disasters, government action, power failures, internet disruptions, or labour disputes. This clause does not excuse the payment of any money due.
Where services are acquired for business purposes, the provisions of the Consumer Guarantees Act 1993 do not apply. Claristone's liability for any defect, damage, or failure is limited to the purchase price paid. Customers contracting on-supply of our services to their own clients must similarly contract out of the Consumer Guarantees Act.
Claristone collects and handles personal information in accordance with the New Zealand Privacy Act 2020. We do not sell or share customer information with third parties for marketing purposes. Email newsletters are sent only by Claristone directly to customers who have consented to receive them.
Claristone reserves the right to:
Resellers acknowledge that no direct contractual relationship exists between Claristone and the reseller's clients. Resellers must not refer clients directly to Claristone for support and must identify themselves as the primary point of contact. These terms apply equally to clients of resellers.
You may not assign your rights or obligations under these terms to any third party without prior written consent from Claristone.
These Terms and Conditions represent the complete agreement between you and Claristone regarding the services. Where a separate written service agreement exists, its terms take precedence over these general terms in the event of any conflict. Any invalid or unenforceable provision shall be severed without affecting the remaining terms.
For questions about these terms, please contact us at [email protected] or call +64 21 817 484.
Last updated: January 2026