Refund Policy

We aim to ensure you are 100% satisfied with our products and services. Please contact us immediately if you are not satisfied at contact@claristone.co.nz. Where the issue is within our control we will act to resolve and remedy to your satisfaction. For products this may involve a refund or replacement. For services this may involve additional services or a refund. Please ensure any products are in an unused condition in original packaging and you have contacted us within 7 days from the purchase date.

Cancellation Policy

If you wish to cancel your purchase please contact us at contact@claristone.co.nz as soon as possible. We will attempt to cancel your order. Shipping, Product returns and restocking fees may apply to product purchases.

Delivery Times policy

Shipping times vary with products, carriers, and the final destination. Where products are in stock we aim to have them packaged and shipped next business day. Please contact us at contact@claristone.co.nz with your order number for delivery queries.

Any other Applicable Conditions

Please see our generic terms and conditions. For any other queries please contact us at contact@claristone.co.nz