How Claristone collects, uses, and protects your personal information.
This Privacy Policy explains how Claristone ("we", "us", "our") collects, uses, stores, and discloses personal information. It applies to our website at claristone.co.nz and all services we provide. We are committed to protecting your privacy and complying with the New Zealand Privacy Act 2020.
Claristone is a New Zealand web design and digital marketing agency based in Auckland. We build and manage websites for New Zealand businesses. If you have any privacy questions, please contact us at [email protected] or call +64 21 817 484.
We may collect the following personal information from you:
| Type of Information | How We Collect It | Why We Collect It |
|---|---|---|
| Name | Contact forms, email, phone calls | To address you correctly and manage our relationship |
| Email address | Contact forms, email, billing | To communicate with you about your project or account |
| Phone number | Contact forms, phone calls | To contact you about your project |
| Business name & address | Client onboarding forms | To build and configure your website |
| Billing information | Stripe (payment processor) | To process subscription payments |
| Website usage data | Google Analytics (anonymised) | To improve our website and services |
| IP address / browser data | Automatically via web server | Security, fraud prevention, and analytics |
We use your personal information to:
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
We collect and process your personal information where:
We use the following trusted third-party services, each with their own privacy policies:
Our website uses cookies - small text files stored in your browser - to improve your experience. We use:
You can disable cookies in your browser settings at any time. Disabling cookies may affect some functionality of our website. We do not use cookies for targeted advertising.
We retain personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Specifically:
When data is no longer needed, we securely delete or anonymise it.
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. These measures include:
No method of electronic storage or transmission is 100% secure. If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020.
Under the New Zealand Privacy Act 2020, you have the right to:
To exercise any of these rights, please contact us at [email protected]. We will respond within 20 working days, as required by law.
We only send marketing emails (newsletters, tips, promotions) if you have opted in. You can unsubscribe at any time using the unsubscribe link in any email, or by contacting us directly. We do not share your email address with third parties for marketing purposes.
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information about a child, please contact us and we will promptly delete it.
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any site you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
For any privacy-related queries, complaints, or access requests:
If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.
This policy is to be read in conjunction with our Terms and Conditions.
Last updated: January 2026